Olfamily Pets return Policy

Return and Refund Guidelines:

 

At Olfamily Pets, we understand that sometimes things don't go as planned. We want to ensure a smooth and satisfactory experience for all our customers, so here's our refund policy:

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Eligible Items for Return and Refund:

• Unused and unopened pet food, treats, and unopened hygiene products (within 10 days of purchase)

• Unopened pet supplies and accessories (within 10 days of purchase)

• Inoperable or defective pet supplies and equipment (within 10 days of purchase)

• Incorrectly shipped items (received different item than ordered)

• Items with warranty (will be mentioned on item page)

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Non-refundable Items:

• Opened pet food, treats, and hygiene products

• Used pet supplies and accessories

• Special orders or custom-made items

• Items purchased on clearance or promotion

• Items without original receipt or proof of purchase

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Processing a Return and Refund:

• Contact Olfamily Pets within the specified timeframe mentioned above for each item category.

• Provide proof of purchase (receipt or order confirmation).

• Explain the reason for your return.

• Pack the item securely in its original packaging, if possible.

• Return the item to our store.

• Once we receive and inspect the returned item, we will process your refund within 5 business days.

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Refund Method:

Refunds will be issued by bank transfer. Please note that processing times may vary depending on your bank or payment provider.

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Additional Notes:

• We reserve the right to refuse returns or exchange items that are damaged, unsanitary, or not in their original condition.

• Shipping costs for returned items are non-refundable unless the item was shipped incorrectly.

• This policy is subject to change without notice.

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For further information or to initiate a return, please contact Olfamily Pets at +971 558 501 663 or Woof@olfamily.com.

We value your business and appreciate your understanding!

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